SHIPPING & DELIVERY POLICY

Last Updated: 24 September 2026

At Ink Icon, we are committed to providing fast, reliable, and transparent delivery for all our temporary tattoos and accessories. This policy outlines our dispatch schedules, shipping rates, estimated transit times, and delivery guarantees.

1. Delivery Destinations & Rates

We ship throughout the United Kingdom and internationally. All delivery options and costs are displayed transparently at checkout before payment.

DestinationService LevelEstimated Delivery WindowShipping CostUnited Kingdom (Mainland)Standard Tracked (Royal Mail 48)2 – 4 Business Days£2.99 (Free on orders over £25)United Kingdom (Express)Express Tracked (Royal Mail 24)1 – 2 Business Days£4.49International (Europe)International Tracked5 – 9 Business DaysCalculated at CheckoutInternational (Rest of World)International Tracked7 – 14 Business DaysCalculated at Checkout

Note: Any post-purchase bundles or add-ons added after checkout ship completely free of charge alongside your primary parcel.

2. Processing & Dispatch Timelines

  • Order Cut-Off Time: Orders placed before 2:00 PM GMT (Monday – Friday) enter pick-and-pack fulfillment on the same day.
  • Standard Processing: All standard in-stock orders are processed and handed to our courier partner within 24 to 48 hours (excluding weekends and UK bank holidays).
  • Weekend Orders: Orders placed after 2:00 PM GMT on Friday, or over the weekend, will be dispatched the following Monday.

3. Order Tracking & Notifications

Once your order has been packed and handed over to the postal carrier:

  • You will receive an automated Shipping Confirmation Email containing your tracking number and a direct tracking link.
  • Tracking data can take up to 24 hours to update after initial courier scanning.
  • If you have not received your tracking email within 2 business days of placing your order, please check your spam/junk folder before contacting support.

4. Shipping Address Accuracy

Please review your delivery address carefully prior to completing your purchase.

  • Ink Icon relies on automated address validation software connected to Royal Mail Postcode Address Finder (PAF).
  • If you notice an error in your address, email us immediately at hello@inkicon.com with your order number. Once a parcel has been picked, packed, or dispatched, we cannot adjust delivery details.
  • Ink Icon cannot be held liable for packages delivered to incorrect, incomplete, or outdated addresses entered by the customer. If a parcel is returned to our depot due to an invalid address, reshipment costs remain the customer's responsibility.

5. Customs, Duties & Taxes (International Orders)

For international deliveries outside the United Kingdom:

  • Orders may be subject to local import taxes, customs duties, or handling fees assessed by the destination country's customs authority.
  • Any applicable duties or import fees are the responsibility of the recipient and are not collected by Ink Icon at checkout unless explicitly indicated.

6. Delivery Issues, Delays & Lost Shipments

  • Transit Delays: Courier transit times are estimates and may occasionally experience delays during peak holiday seasons, severe weather disruptions, or courier operational bottlenecks.
  • Carrier Tracking Inactivity: If your tracking link shows zero progress or status updates for more than 7 business days (UK) or 14 business days (International), contact our team. We will open an official inquiry with the carrier. If confirmed lost, we will send an immediate free replacement or issue a full refund.
  • Marked "Delivered" but Not Received: Check safe locations, parcel drop boxes, porches, and with household members or immediate neighbours. If your order cannot be located, notify us within 5 business days of the delivery timestamp. We will request GPS tracking validation from the carrier.

7. Contact Customer Support

For any questions regarding shipping times, carrier tracking, or delivery adjustments, contact our support desk:

  • Brand: Ink Icon
  • Email: hello@inkicon.com
  • Company name:  Lux Research Ltd
  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom