REFUND & RETURN POLICY

Last Updated: 24 September 2026

Thank you for shopping with Ink Icon. We take pride in the quality, realism, and longevity of our semi-permanent tattoos and accessories. If something isn't right with your order, our refund and return process is designed to be straightforward, fair, and fully compliant with UK Consumer Rights regulations.

1. Overview of Terms

  • Standard Return Window: 30 days from the date of recorded delivery for unopened, unused items.
  • Product Condition: Due to hygiene standards and the single-use nature of tattoo transfer sheets, opened, tested, or applied tattoos cannot be physically returned.
  • Refund Method: Credited back to your original payment method (Shopify Payments, credit/debit card, Apple Pay, Google Pay).
  • Refund Processing Time: 3 to 5 working days once inspected or approved by our support team.
  • Return Carriage Costs: Covered by the customer for standard change-of-mind returns; covered in full by Ink Icon if an item arrives damaged, defective, or incorrect.

2. Hygiene & Single-Use Product Exceptions

In accordance with UK Consumer Contracts Regulations regarding personal care and cosmetic hygiene goods:

  • Any tattoo sheet that has had its transparent protective film removed, peeled, cut, submerged in water, or applied to the skin cannot be accepted for return or resale.
  • To qualify for a physical return and full refund, items must remain in their original, unopened protective sleeves with all seals and packaging intact.

3. Application Assistance & Guarantee

We want you to love your ink. If your tattoo failed to transfer or develop properly despite following the provided application guide:

  1. Contact us within 14 days of delivery at hello@inkicon.com.
  2. Provide your order number along with a clear photo or short video showing the issue (e.g., failed transfer, incomplete ink development).
  3. If our support team determines the sheet was defective or an application fault occurred, we will issue a free one-time replacement (customer may be asked to cover standard Royal Mail postage).

4. How to Initiate a Return

  1. Email Support: Send an email to hello@inkicon.com with your Order Number (e.g., #INK1001), item(s) you wish to return, and the reason.
  2. Receive Return Authorisation: Our support team will review your request and provide a Return Merchandise Authorisation (RMA) along with our designated UK return depot address.
  3. Dispatch Your Parcel: Package items securely in their original packaging. We strongly advise using a tracked postal service (such as Royal Mail Tracked 48), as Ink Icon cannot take responsibility for items lost in transit back to our depot.
  4. Refund Processing: Once received and inspected at our depot, your refund will be issued within 3 to 5 business days. You will receive an automated confirmation email once the gateway processes the credit.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the incorrect design/pack:

  • Notify us within 7 days of delivery with photographic proof of the packaging and items received.
  • We will immediately dispatch a replacement order via priority delivery at no additional cost to you, or process an immediate full refund—whichever you prefer. You will not be required to pay return shipping fees for our operational errors.

6. Post-Purchase Mystery Bundles & Add-On Packs

  • Any mystery bundle, mini mystery pack, or promotional add-on purchased via our post-purchase screens is covered under our defect and transit replacement guarantee.
  • Mystery packs are curated with randomized best-selling designs. We do not accept exchanges, swaps, or returns based on design preference once the outer packaging or protective seal has been broken.

7. Delivery Issues, Lost Shipments & Tracking

  • Tracking Stuck / Inactive: If your tracking has not updated for more than 7 business days (UK) or 14 business days (International), contact us. If the carrier confirms the package is lost in transit, we will immediately send a free replacement shipment or issue a full refund.
  • Marked "Delivered" but Not Received: If your tracking displays "Delivered" but you do not have your parcel, please check safe places, porches, outbuildings, and with immediate neighbors first. If it cannot be located, contact us within 5 business days of the marked delivery date. We will initiate a formal trace investigation with the carrier. If the carrier cannot produce valid GPS or photographic proof of delivery to your designated address, we will replace or refund your order.

8. Order Cancellations

Because our fulfillment system processes orders rapidly for same-day or next-day dispatch, cancellations can only be accepted within 1 hour of order placement. Once an order has entered our pick-and-pack workflow or dispatched with the carrier, it cannot be canceled; please follow our standard return process upon arrival.

9. Contact Details & Customer Support

For any questions regarding returns, damaged items, or application queries, please reach out to our dedicated support team:

  • Brand: Ink Icon
  • Email: hello@inkicon.com
  • Operating Entity:  Lux Research Ltd
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT
  • UK Return Address: Provided upon request with your RMA authorisation.